The Top 3 Screen Sharing Applications 

The Top 3 Screen Sharing Applications

“Can you have a look at my computer again? I can’t connect to our collaboration software.”

“I’m getting an error message, but I don’t know how to send you a screenshot of it. Can you just connect to my machine so you can check on it yourself?”

1. TeamViewer 

Most IT professionals will agree that this tool is the most secure of its kind. It’s almost a requirement in a business environment because it is the best match for most organisations’ remote support requirements.

Once you set up your account, log in on your admin dashboard and enroll your host machines, you can get into any enrolled system when working offsite, from a remote location, or from home. If you leave TeamViewer running on your host machines you can swiftly access them when required.

I have been using TeamViewer for work for almost three years now and I appreciate its mobile application, which lets me remotely support hosts if I am away from my desk. Perfect for urgent issues. The mobile app does have its limitations and it’s not ideal for casual users, but it does make remote support staff much more efficient.

While IT professionals will agree that TeamViewer’s pricing, which starts at USD25 per month, could be better, they’ll generally say the tool is worth it. It’s certainly my first choice.

2. UltraViewer

This is a fairly new tool that we first tried out a few months ago. Setting up UltraViewer is a no-brainer — all you have to do is install the program. You will get two options — allow remote control and control a remote computer. Choose the one that suits, and you’re set. That’s it.

Remotely accessing another computer is as simple as asking your customer to send you the ID and password displayed on their UltraViewer software. Input that ID and password into the software and press ‘connect’.

UltraViewer currently only runs on Windows operating systems, although there are plans to develop versions for MacOS.  UltraViewer is completely free for both business and individual use.

3. Join.me

Hosting a meeting with Join.me is a bit trickier than it sounds but not as complicated as it could be. I’d characterise it as: Sign up, install the app, log in, create your personal link, get connected, start sharing.

On the other hand, joining a meeting with this tool is a cakewalk. All you need is the meeting code, then visit the www.join.me, click ‘join a meeting’, enter your name and you are all set.

Join.me offers a wide range of tools within its app. If you have a dual monitor set up, you can choose which display you want to share and allow mouse control before another attendee accesses your display. Unlike other tools, Join.me gives you lots of options to customise and control how things are done while the meeting is in session. Join.me’s personalised URLs are awesome and these screen share URLs can be used again and again, which makes it easy for users to bookmark and quickly hop into a call and screen share to provide live support.

It is one of the most popular video conference software tools in the market because it really does work as it is advertised, and the price is reasonable. Pricing starts at USD10 for a Lite plan, which includes five participants per meeting, unlimited number, and duration of meetings, no time limits, unlimited toll and internet calls including international conference lines, and personal links and background.

Jessa Patawaran is a DSS IT Support Officer.

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