IT Support Services

Whether you use IT services or supply them, DSS has a proven outsourced support services solution that simplifies operations and cuts costs. Led by a management team with deep experience in delivering services to international corporates, our remote IT support teams have the skills, experience and infrastructure to master everything from cloud services to custom apps and desktop support.

Our IT Support Services

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IT Service Management

Assign an outsourced DSS support desk to remotely support pre-existing and custom applications and your IT equipment. Our process management follows the ITIL framework, paving the way for efficient delivery of support services that improve overall customer experience.

Desktop and User Support

Let us create a support framework based on tested methodologies and tailored to your needs. Recoding of logged calls? Monthly reporting with trend analysis? Specific response measures to problems and incidents? You know what you need; DSS knows how to deliver it.

Server and Network Support

Harness a team that treats best practice as a baseline. Whether it is monitoring, fault resolution, clearing log files, applying patches, tuning performance or installing security updates, our infrastructure support experts are available 24/7 and can be reached from any location around the world.

Security and Virus Protection

Start with a DSS deep security audit that assesses your hardware, cloud services, physical security, retention policies and more. Then keep your computers, servers and company data safe with our enterprise-grade security and virus protection services.

Backup and Disaster Recovery

Avoid the lost revenues, unhappy customers, poor productivity, penalties, litigation, and brand damage that can follow any downtime or data loss. DSS’ backup and disaster recovery service is designed to maintain your services without interruption.

Email and Cloud Services

We’re specialists in getting the best out of cloud services for corporate users.

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Benefits of Outsourcing IT Support Services to DSS

Results

The Right Services For Your Business

DSS has the right combination of skills, experience and pricing for corporate IT users and for IT support providers alike.

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Reduce Operational Costs

Our customers typically save 50 percent of what they expect to pay locally by outsourcing their IT support to DSS.

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Trusted Hands

When you deal with DSS you work with seasoned managers with vast experience in service delivery for major airlines, insurance companies, IT providers and more.

DSS’ trained support professionals keep IT services up and running for customers in Australia, Hong Kong, New Zealand, and Singapore.

 

Want to know what we can do for you too? We’d love to talk. Get in touch now!

Our Services

Is outsourcing right for your business?

 

It costs nothing to find out. Let us explain the DSS remote solutions that will help your business take flight. See our portfolio here.

Great results come from tapping into best practices. Contact DSS today to learn more about our IT support services!