ABOUT
IT SUPPORT
SERVICES
Whether you use IT services or supply them, DSS has a proven outsourced support services solution that simplifies operations and cuts costs. Led by a management team with deep experience in delivering services to international corporates, our remote IT support teams have the skills, experience and infrastructure to master everything from cloud services to custom apps and desktop support.
SERVICES
IT SUPPORT SERVICES
IT Helpdesk Support
Choose the helpdesk hours that suit you? Supplement your in-house team or replace it altogether? Pick your preferred platforms and collaboration tools? With DSS IT Helpdesk Support, you can have it your way.
Every business is unique, and every helpdesk should be too. That’s why we tailor our solutions to your needs. Combine that flexibility with great infrastructure and experienced helpdesk staff with excellent English skills and you’ve got the DSS formula for keeping your IT environment up and running on your terms.
Microsoft 365 Management
Whether you rely on MS 365 or are thinking of adopting it, we can help you get the best out of it. Our solution, backed by more than five years of experience in MS 365 management, offers both platform and product support, navigating you through the transition and then managing, monitoring and reporting on the platform. It’s the DSS way of getting real productivity out of your productivity suite.
Google Workspace Management
Running Google Workspace but don’t have the resources in-house to master it? Let our cloud experts manage it while you get on with business. Tap into our more than five years of experience in Workspace to customise and manage everything from business email to security and management reporting.
Jira Management
If you’re trusting crucial business processes to Jira, you need real expertise behind the scenes. With years of hands-on Jira experience, both in-house and on behalf of customers, DSS has the skills to make it hum for your organisation, regardless of how you use it.
Security Maintenance
Start with a DSS deep security audit that assesses your hardware, cloud services, physical security, retention policies and more. Then keep your computers, servers and company data safe with our enterprise-grade security and virus protection services. Our regular security patching and monthly health maintenance checks for diskspace, hardware reliability, patch levels and backup keep your organization safe and humming along sweetly.
Server and Network Support
Harness a team that treats best practice as a baseline. Whether it is monitoring, fault resolution, clearing log files, applying patches, tuning performance or installing security updates, our infrastructure support experts are available 24/7 and can be reached from any location around the world.
Backup and Disaster Recovery
Avoid the lost revenues, unhappy customers, poor productivity, penalties, litigation, and brand damage that can follow any downtime or data loss. DSS’ backup and disaster recovery service is designed to maintain your services without interruption.
Benefits of Outsourcing IT Support Services to DSS
The Right Services For Your Business
DSS has the right combination of skills, experience and pricing for corporate IT users and for IT support providers alike.
Reduce Operational Costs
Our customers typically save 50 percent of what they expect to pay locally by outsourcing their IT support to DSS.
Trusted Hands
When you deal with DSS you work with seasoned managers with vast experience in service delivery for major airlines, insurance companies, IT providers and more.
Our Process
01
Identify
We get to grips with your processes and talent needs.
02
Build
Our recruiters begin building your team.
03
On-board
The team is trained quickly, effectively, and on-boarded
04
Evaluate
A review of work, processes, and results is carried out to optimize performance.
05
Scale
The team grows to perform additional processes.
Related Case Studies
DSS managed the project from start to finish, gathering requirements from all stakeholders, building prototypes with Microsoft development tools, and delivering the final product.
DSS put the platform’s roadmap on to a sound professional footing by introducing best-practice coding standards, industry frameworks and a number of other professional processes.
The client’s order management system worked well up to a point but it lacked the functionality to show retailers the status of their orders in real time. DSS developed a GPS-enabled mobile app that lets retailers track orders.