The IT sector, a font of new and interesting trends, has come up with one that until recently was unknown to me: hyperautomation. It’s a term for the combination of artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) to streamline and optimise complex business workflows. It matters…
New Zealand fashion retail brand Storm had 15 years of customer data at hand and just knew there was enormous value locked up within it. How to release that value and turbocharge its marketing? The answer lay in Customer Observer, DSS’ data science solution. Storm CEO Deborah Caldwell asked…
Business process outsourcing (BPO) has grown up. These days it’s a well-respected strategy for organisations looking to do more with less. Understanding the case for outsourcing isn’t the same as picking a BPO partner, of course. There are literally thousands of suppliers of all shapes and sizes; how do you…
“Digital transformation” is one of those nebulous labels the tech sector is so great at cooking up for new and exciting developments. But what does it mean, and does it matter to you and your business? The short answers are that it’s the automation of manual business processes and yes,…
We love getting compliments from clients but there are other sources of warm fuzzies, too. One of them is Outsource Accelerator’s annual index of the world’s top 500 outsourcing firms, and we’re happy to report that this year’s ranking has again included DSS. Outsource Accelerator, an aggregator marketplace, summarises its…
Here’s Why. DSS’ virtual assistant services have always made sense for organisations looking for back office support without murdering the budget. In recent times, however, they’ve just taken off – and we think we know why. The virtual assistant proposition hasn’t changed: remote personal assistants and administration specialists, dedicated to…
If you think your business needs digital marketing but aren’t quite sure why you’re not on your own. Many of our customers see their competitors using online marketing and wonder if they should too. In some cases, these customers have an existing email newsletter or some other ad hoc effort,…
These days, the DSS team is talking to more and more organisations considering outsourcing for the first time, usually as a response to skills shortages in their home markets. These employers can be big or small and they come from different sectors, but they all have the same question: What…
But it doesn’t need to be. We’ve been on a bit of a marketing push here at DSS. Strategy refresh, digital campaigns, fresh content and, naturally, an elevator pitch. One of my roles in this was to sharpen up and record on camera my short and sweet DSS pitch, and…
Talk to just about anybody in the recruitment game and you’ll hear the same story: It’s getting harder and harder to recruit and retain skilled IT workers. It’s not just anecdotal. Data from the New Zealand job search platform Seek shows that job listings in the wake of the Covid…
