Building Agile Remote Teams

Agile is not just for tech teams anymore. The market continues to evolve and pressure mounts to deliver new and better products whilst providing highly responsive support to ensure customer success. It’s no longer just a buzz, but a must for organisations. Though frameworks to support this type of evolution come and go, one that is enduring and continues to demonstrate lasting benefits is the Agile methodology. In fact, these days it seems that Agile is everywhere.

When DSS was formed in 2016 – our mission was to take the learnings we have had in our combined work history and become a revolutionary BPO that prides itself living by our USP to be process focused with agility to address changing technology, customer needs, and business practices. We believed in it so much it became our company name.

So how did we become so successful in such a short time? Knowing more about Agile Methodology is one way to understand how it helped us ‘disrupt the market’. We have learned some lessons along the way that your teams may want to consider if they are embarking on or optimising an Agile practice.

What is Agile Methodology?

Mike Cohn would describe Agile as “A term used to describe a general approach to software development. All agile methods, including Scrum, emphasised teamwork, frequent deliveries of working software, close customer collaboration, and the ability to respond quickly to change.”

It first emerged in 2001 when a group of software engineers published the Manifesto for Agile Software Development. It describes the four core values in a fundamentally new approach to softwaredevelopment:

  • Individuals and interactions over processes and tools
  • Working software over comprehensive documentation
  • Customer collaboration over contract negotiation
  • Responding to change over following a plan

For us, this has evolved to be more inclusive of other areas outside of software development where team collaboration (independent of location), working solutions, customer engagement, and responding to change quickly is adaptable to all industry verticals.

Why not learn why your teams should be using agile methods.

 

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