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Latest from the Blog

  • Machine learning is one of those concepts that everyone has heard about but few really understand. Let me step you through what it is and how businesses use it. Machine learning, sometimes known by the acronym ML, is a subset of artificial intelligence. It refers to software that has self-learning..

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  • If you want to be certain your business adheres to international quality standards, being ISO 9001 certified is the answer. You may have heard of ISO, or the International Organisation for Standardisation, but what does it really mean to be ISO 9001 certified? The Importance Imagine a world without

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  • If you’ve ever wondered what process mapping is, and whether you need it, let me help. It’s an essential part of DSS’ project management toolkit and something my eight years of experience as a project manager have taught me to rely on.   At its simplest, a process map is a workflow diagram...

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